Grievance Redressal

We take investor complaints seriously. This page explains how to raise a grievance with Diverz directly, and how to escalate it to SEBI if it isn't resolved to your satisfaction.

Step 1 — Contact Diverz directly

Most issues can be resolved quickly by reaching out to us directly:

• Email: info@diverz.in
• Phone: +91 80887 88550
• Address: Nagarabhavi, Bengaluru, Karnataka, India

Please include your registered mobile number or client code, and a description of the issue, so we can look into it quickly. We aim to acknowledge every complaint within 2 business days and resolve it within 15 business days — more complex issues involving an AMC or RTA may take longer, and we'll keep you updated on progress.

Step 2 — Escalate within Diverz

If you're not satisfied with the response, you may request escalation by replying to the same email thread marked "Escalation" or by writing again to info@diverz.in — your complaint will be reviewed by a senior team member.

Step 3 — SEBI SCORES

If your grievance remains unresolved, you can lodge a complaint with the Securities and Exchange Board of India (SEBI) through its SCORES (SEBI Complaints Redress System) platform:

• Online: scores.gov.in
• The SCORES mobile app (SEBI SCORES), available on Android and iOS

SCORES also provides access to the SEBI-recognized Online Dispute Resolution (ODR) mechanism for market-related disputes, as an alternative to direct complaint escalation.

About Diverz

Diverz is an AMFI-registered mutual fund distributor, ARN-305911, and is not a SEBI Registered Investment Adviser. All mutual fund transactions placed through Diverz are processed via NSE's mutual fund platform and the respective AMC/RTA.